Effective Date:Ā 1stĀ April 2025
At Ai-Peptides, we are committed to delivering the highest quality research compounds and ensuring a smooth customer experience. Due to the sensitive nature of our products, we have implemented the following policy regarding returns and refunds.
All Sales Are Final
All products sold through Ai-Peptides are for laboratory research and development purposes onlyĀ and are not for human consumption. As a result, we do not accept returns or exchangesĀ under any circumstances, including but not limited to:
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please follow the steps below:
Once verified, we may offer a replacementĀ or refund, at our sole discretion.
Important:Ā We cannot process claims submitted after 3 business days or without photographic evidence.
Lost or Seized Packages
Ai-Peptides is not responsible for packages lost in transit or seized by customs or regulatory authorities.Ā It is the buyerās responsibility to ensure that the products ordered are legal in their jurisdiction and that the shipping address is accurate.
Unauthorized Use
Ai-Peptides products are intended strictly for research purposes. Any misuse, mishandling, or unauthorized applicationĀ of our products automatically voids any eligibility for refunds, replacements, or customer support.
Need Help?
We understand that issues may arise, and our team is here to assist.
For questions related to your order, please contact:
AI Peptides
Email:Ā support@ai-peptides.com
Response Time:Ā Within 2 business days
Business Hours: MondayāFriday, 9 AM ā 5 PM PST
