Refunds & Returns

At Ai-Peptides, we are committed to delivering high-quality research compounds and a smooth customer experience. Because of the sensitive nature of our products, the following policy applies to returns and refunds.

All sales are final

All products sold through Ai-Peptides are for laboratory research and development purposes only and are not for human consumption. As a result, we do not accept returns or exchanges under any circumstances, including but not limited to:

• Ordering the wrong item or quantity
• Changing your mind after the order has shipped
• Claims that the product is no longer needed

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please follow these steps:

• Contact us within 3 business days of delivery at support@ai-peptides.com.
• Include your order number, a detailed description of the issue, and clear photographs of the packaging and product in question.
• Our support team will review the information and provide instructions on how to proceed.

Once verified, we may offer a replacement or refund, at our sole discretion.

Important: we cannot process claims submitted after 3 business days or without photographic evidence.

Lost or seized packages

Ai-Peptides is not responsible for packages lost in transit or seized by customs or regulatory authorities. It is the buyer’s responsibility to ensure the products ordered are legal in their jurisdiction and that the shipping address is accurate.

Unauthorized use

Ai-Peptides products are intended strictly for research purposes. Any misuse, mishandling, or unauthorized application of our products voids any eligibility for refunds, replacements, or customer support.

Need help?

For questions about your order, contact AI Peptides at support@ai-peptides.com. Response time within 2 business days, Monday–Friday, 9 AM – 5 PM PST.